Something in the world of floating have you stumped?
Show Highlights
Graham and Ashkahn share their experiences on accepting Bitcoin at Float On… including what it was like to have a Bitcoin ATM located in a 24 hour facility.
Listen to Just the Audio
Transcription of this episode… (in case you prefer reading)
Graham: And today’s question is: “What are you thoughts about taking cryptocurrencies like Bitcoin, Litecoin, Ethereum, et cetera?” I don’t know if that was the name of a cryptocurrency, just … an et cetera there.
Ashkahn: It’s based on dot systems.
Graham: Dot chain as a form of fame. What do we think about taking cryptocurrencies as payment?
Ashkahn: I like it.
Graham: I like it, too.
Ashkahn: Okay.
Graham: Done. Yeah, you should do it.
All right, next question is-
Ashkahn: So, they’re cool. I like cryptocurrencies. I like the concept.
Graham: I’ve taken pies as payment too. I like taking anything-
Ashkahn: Yeah, we’re taking note of anything as payment. Maybe we should … we won’t necessarily get into bartering everything right now.
Graham: No, I was just saying the reason that I like cryptocurrencies is because I do like taking pretty much anything as a form of payment.
Ashkahn: Yeah.
The cryptocurrencies specifically, we’ve never accepted anything other than Bitcoin … yet.
Graham: I don’t think we’ve ever been asked.
Ashkahn: Yeah. Yeah. It’s interesting.
It’s one of those things where like, people don’t tend to ask too much. It’s like you kind of put it out there that you accept it and then people come out of the woodwork as being: “Oh, sweet. I can pay with this thing.” You know? Otherwise, people would just be wandering around asking every business like: “Hey, you guys accept Litecoin?” Like getting told “No!” like 99 of a 100 times.
Graham: You wouldn’t do that?
Ashkahn: So, yeah, we’ve only been accepting Bitcoin, but we have been accepting Bitcoin for-
Graham: Years.
Ashkahn: Yeah. Several years now. Like three, four years. Something like that. And in fact, we had Oregon’s first Bitcoin ATM in our lobby for a period of time, which was its own crazy adventure.
Yeah. It wasn’t really related to our shop. It was just an independent ATM that was specifically made for like buying and selling Bitcoin and transferring Bitcoin between wallets. And they put it in our shop because we’re open 24 hours a day, so it was nice to have it accessible and because we like Bitcoin and wanted to support it.
Graham: … which ended up being awesome on a lot of levels.
Ashkahn: Yeah. It ended up being terrible on a lot of levels.
Graham: Really like one main level.
Ashkahn: One main level.
Graham: Yeah.
It was also like we got … people who did use Bitcoin were totally stoked that we had that there.
Ashkahn: Yeah.
Graham: We got a lot of questions about it and even attention from people.
Ashkahn: Sure.
Graham: … being like, “What is this?” Is this come kind of monetary arcade game you got in here?
Ashkahn: We got some press from it too, like, where there’s a few articles.
Graham: Yeah, at least two articles specifically who contacted us because we had a Bitcoin. Then we’re like: “Wait. What are you guys doing here?”
Ashkahn: “What is this place?”
Graham: It’s just crazy!
Ashkahn: The downside was that we were, I mean people were coming in to use this thing who were coming in to use an ATM and were not really interested in floating or anything like that.
Graham: And 19 out of 20 of those people were totally fine, you know, coming in, everything’s okay. Like 95% interaction with our Bitcoin machine I feel like was completely fine.
Ashkahn: Yeah. And 1 out of 20 people were like clearly using Bitcoin in some sort of underground black market internet situation and they like look the part and they are like-
Graham: Human trafficking or like I don’t even know. They come in. It’s like, smell a little odd, perhaps. They don’t make eye contact, like, hoodie and sunglasses. They have their own mini laptop they’re bringing up and like typing it in next to the ATM.
Ashkahn: I wouldn’t even say … the big problem specifically for us was that this Bitcoin ATM just had the worst user interface and was constantly having problems. People would come in to use it and they’d be standing there for 30 minutes trying to get it to work. They’d be looking at us like: “Hey, when this screen comes up, which of these buttons are we …?” I’m like “I have no idea. I don’t know. I don’t know how this machine works.” Sometimes it was in the middle of transitions and they were just blocking up space … Anyway, it got to the point where we were like: “Okay, we need to get this Bitcoin ATM out of our shop.”
To me it’s kind of like, the way we’re supporting Bitcoin is by accepting it as a business.
Graham: Mmm hmm.
Ashkahn: And that’s a stronger stance than having some random ATM in our lobby, in my opinion. So we still accept Bitcoin and I still like to support Bitcoin in that way. We just don’t have a Bitcoin ATM in our lobby anymore.
Graham: And if someone asked and it wasn’t too crazy to set up, I would happily support other blockchain currencies as well.
Ashkahn: Sure.
Graham: Like Ethereum and Litecoin.
Ashkahn: I think we can. Our wallet accepts that. I don’t think it’d be that hard to set up.
Graham: I think we probably do accept them; it’s just that we haven’t really had the incentive to get that out there and push it or anything like that.
Ashkahn: The other thing you need to know about accepting these is that people just need to, your staff needs to be comfortable in terms of knowing how to do it. Luckily, that’s gotten a lot easier nowadays. If you’re willing to go with one of the online wallets and … this conversation’s about security and stuff around those, but if you’re willing to ignore those for a second and use one of these online wallets-
Graham: If you’re willing to be a patsy.
Ashkahn: Then often there’s all sorts of solutions in terms of just printing out a QR code or having a number you can give to someone or telling them a certain email or even having a page on your website that has kind of a pre-populated QR code or something like that, that you can just really easily hand someone when they come in. So, you know, people will probably book without paying and deal with this when they come into your shop to actually float … is kind of the easiest way I’ve found to do it. But if you put in a little bit of effort in the first place, you can usually generate something from your wallet that’ll make it easy for your staff to just accept these. And then you would just … when they come into float, you would just do the exchange rate at that point. Yeah, you do the cost of your float and charge them that day’s rate for the exchange rate between that and what the Bitcoin monetary value is.
Graham: Yup. And in the helm we just have that set up as another form of accepted currency, which you can do in a lot of your scheduling systems too. So we just add a little Bitcoin area where they enter in the value that they got from that.
Ashkahn: Yeah.
Graham: And that’s about it. Do it. I say … “Wait for something to go wrong before you correct” is also one of our general philosophies, right? So, you know, when we come up with these crazy ideas, our first instinct is always, well, let’s try it out and see what happens. In this case, it’s been going on for years with nothing going bad, so I highly encourage you to do it at your own center.
Ashkahn: Yeah, definitely.
Graham: And I think that’s it. Do you have anything else you want to say?
Ashkahn: Not really, I mean, other than I guess like the general, you might lose that money. It might just drop to a very low value.
Graham: Sure. Someone comes in with $20,000 and drops down to 200 the next day.
Ashkahn: Or the opposite could happen. Ours went up in value. So from the time that people paid us … When we had the ATM, we were doing the most transactions because I think it was so in people’s face that we were accepting Bitcoin. Since that time, the price went up before we sold it. So that was nice. And yeah, I guess there’s … you have to figure out taxes in terms of Bitcoin if you really want to do anything properly.
Graham: Oh yeah. And this is not a tax podcast.
Ashkahn: Yeah, so … You should ask someone about that and how it’s supposed to happen.
Graham: What do they call them again? Account-ant? Accountaunt?
Ashkahn: Yeah, something like that.
Graham: Your aunt. Ask your aunt about it.
All right, everyone. Thanks for tuning it and we’ll talk to you tomorrow.
Ashkahn: Right.
Graham: Oh, and … Send us questions too. Go to … what was our website?
Ashkahn: floattanksolutions.com/podcast
Recent Podcast Episodes
How Many Managers Does it Take to Run a Float Center? – DSP 200
Not every float center owner wants to be tethered to working their shop for the rest of their lives. In fact, even some that enjoy that work immensely can be doing their business a disservice by focusing on day-to-day operations as opposed to dedicating their time to marketing or expansion.
So how do float center owners get out of the shop? How many managers (Or Taco Supremes as they’re called at Float On) does it take to effectively replace the shop owner at a business. Ashkahn and Graham have successfully implemented a system at Float On that allows them to be much more hands off on the business than when they first opened and they share how got to that point and how their business structure has evolved.
Float Centers in Hip Neighborhoods – DSP 199
Do float centers in the hip part of town do better than ones on the outskirts? Graham and Ashkahn are well versed on this in that Float On is in a fairly hip part of Portland.
The guys break down some of the benefits of being one of the “cool” businesses in town as well as some of the serious drawbacks. Naturally, things like foot traffic aren’t as important. Almost no one walks into a float center and hops in a tank off the street. So there are fringe benefits to it, like awareness, but if you decide on going to a different part of town, then you’re not automatically doing a disservice to your brand.
Can You Clean a Float Tank with Vinegar? – DSP 198
You have to change out your float tank water eventually. Is it a good idea to give your float tank a vinegar cleanse when you do? is that effective? Is it too much work for the results? Are there better solutions to keep your tank clean and fresh?
Graham and Ashkahn discuss while providing assurances like “either you’re not crazy or we’re all crazy”, so that’s nice.
Have you Experienced Challenging Floats? – DSP 197
Graham and Ashkahn share stories about their most challenging floats. Everything from extreme physical discomfort to literally staying in too long.
They also share stories of floats from friends and customers that they’ve accumulated over the years and discuss the value of experiencing these difficult moments in the tank and how you might approach them when one occurs at your center.
What’s the Best Representation of Float Tanks in TV or Movies? – DSP 196
It happens every once in a while, a tv show or a movie will feature a float tank and the entire industry gets a jolt as if to say “we made it to the big time!”
But not all float tank cameos are created equal, so which one does it the best? What is the best representation of floating in media? Graham and Ashkahn go through the list of everything from Altered States to Stranger Things to find out what it is.
Latest Blog Posts
Lessons for Float Centers from a Mainstream Marketing Conference
A couple of weeks ago, I had the opportunity to attend Copyblogger’s Authority Rainmaker Conference in Denver, Colorado. As a self proclaimed marketing nerd, this was an opportunity to mingle with my people. I believe no matter how much experience you have in...
A Quick Note on Insulation…
Insulating the roof/joists of your float center... Basically, what you're trying to do here to create an envelope around your space. You're trying to create a barrier between a conditioned environment (your float room) and an unconditioned environment (open air). This...
Encouraging Creativity After Floating
Most float tanks centers have customers. So as to have a place to put these customers where they will be able to sit, or stand, as they please and not be in the way, most float tank centers also have lobbies. So as to have something - some surface upon which these...
Float Center Education Through Internships
Why Have an Intern Program? I (Marshall) started my career in floating as an intern, coming in to the shop each Monday to learn about floating, sanitation, and better understand the intricacies of construction projects. For every four hours I worked, I was expected to...
