In every service business, there’s a running joke that someone likes that’s usually somehting along the lines of “this job would be great if it weren’t for all the customers!” (*cue laugh track and uproarious applause*), well, the boys have not shied away from talking about the difficult sides of running a shop like ours. We’ve got episodes about handling negative Yelp reviews, customers too intoxicated to float, and even what to do when it’s time to 86 a problematic client. 

You can tell this episode was recorded a little while ago, really close to after we all got back from the Conference. The boys are a little tired today, but they still have lots to talk about. 

Grashkahmn share their initial reactions to the Conference now that it’s being run by the industry as a non-profit. This is a nice episode especially if you’re looking for some insights on their behind-the-scenes perspective on this big industry event and how it has changed this year. 

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Graham and Ashkahn are back to give their recap on the Float Conference. No, not THAT Float Conference, the Russian Float Conference. 

The guys got to go speak at the float event on the other side of the world and are reporting back on what that was like, how their industry is shaping up, and some of the lessons we can learn about their industry over there. 

Additionally, Graham and Ashkahn lied to you. The show notes will not have a puppet show in them. 

This Tank Topic covers everything you need to know to get your e-mail on. You wanna know how long your e-mail newsletter should be and what topics you should cover? You wanna know how frequently to e-mail for special deals? You even wanna know how long your e-mails should have to be? You wanna know all these answers all at once? We freaking got you! I’m so glad you asked, cuz we literally just put this episode together. I’m really glad you’re gonna find it useful. Rock on, dude. Synchronicity!