Every float center wants their staff to be knowledgeable and experienced in the practice of floating. They need to be able to answer questions that customers may have, and sharing personal experiences in the tank can be an excellent tool, marketing wise. But how do you balance that with your need to run a business? Some float centers end up hiring their best customers to work the shop, does that help or hurt their bottom line? In this episode, Graham and Ashkahn talk about Float On’s liberal employee float policy and the philosophy behind it, as well as discuss some of the confusing legal quandaries that come with it. 

Graham and Ashkahn over the years have made some difficult choices while running Float On. In this episode they talk about the fortunes and follies of hiring friends to work for them. They’ve had friends that worked on construction, in the shop, building websites… It hasn’t always been the best decision and they’ve lost some friends along the way. So, when is hiring friends the right thing to do? When is it the absolute worst? These guys share their thoughts on the matter. 

Building a website is more and more an essential skill to running a business. Graham and Ashkahn revisit website construction for float centers. They lay out some of the best practices and tips to avoid for websites, having years of website management and marketing experience themselves. They also offer tips on things to avoid and look out for when making your own site; how to maximize it’s effectiveness as well as common mistakes to avoid.

This is easily one of the most difficult marketing challenges for any float center. Having regular members means maintaining reliable, steady income for your center and takes some of the burden off filling your tanks in other ways. Graham and Ashkahn have previously talked about memberships at Float On, now they tackle their methods on how to convert them.

This can definitely be a challenge in the float industry where it wouldn’t be elsewhere, because most float center owners may feel that having a sales pitch to floaters can affect the quality of their floats. Fortunately, Graham and Ashkahn have some useful tips to pitch memberships without coming off like you’re trying to upsell a combo meal.

The episode where Graham and Ashkahn discuss the nuances and rational behind an appropriate float center uniform and additional attire.

So we’ve already talked about trying to set the perfect temperature in a float tank, now listen to Graham and Ashkahn talk about how they deal with complaints from customers about it at Float On. 

Graham and Ashkahn are very familiar with the question and have answered it a bunch of different times. They’ve practiced and are prepared to tell you what’s what on the demographic front. 

Should you allow people with fresh tattoos to float? How fresh is “fresh”, anyway? Graham and Ashkahn share their experiences floating people with recent tattoos. 

Graham and Ashkahn talk at length about the nuances of training people to work at Float On and how it really is different from how other companies may get their employees up to speed.