Something in the world of floating have you stumped?
Show Highlights
Sometimes, the hardest part of starting any project is to just take the leap of faith complete step one.
With some words of encouragement and caution, Graham & Ashkahn channel their inner Tony Robbins and encourage a highly knowledgeable aspiring float center owner, to trust their gut and start their float center.
They share how Float On started out as a leap of faith and even though at some points, times were rough, the benefits of helping people discovering floating, it was worth the risk.
Show Resources
An Important Announcement from the Daily Solutions Podcast
If you’d like to sign up to ask a question on our two hour call in show, November 29th at 3pm PST, go to floattanksolutions.com/dsplive.
Credit JECT Production for the sound effects in this intro.
Listen to Just the Audio
Transcription of this episode… (in case you prefer reading)
Graham: Yeah, it’s a question that we have from our listenership, oh and by the way just a little thank you to everyone out there you know. Since announcing this and kind of putting out a little form on our website to sign up for our live calling show. We just had a bunch of people who write in nervous questions or to just to say thank you and kind of wish us well and say they are sad that the podcast is ending. So thanks to everyone who reached out! This has been really nice to hear your questions coming in. Thanks for listening everyone.
And a question, we do have a question is: Between your podcast, the Art of the Float Podcast, and the Float Collective, I’ve digested enough information to be dangerous. Do you think people will lock me up for this information? No, they don’t … yet fear still gets in the way of me taking the next step. This could be related to so much of the content focusing on what could go wrong. Can you take a minute to encourage me to take action and trust my gut?
Ashkahn: Sure, yeah, you can do great.
Graham: You’re wonderful, you’re-
Ashkahn: I mean look at you.
Graham: Your world is your oyster.
Ashkahn: Yeah.
Graham: You know.
Ashkahn: I think nothing can stop you.
Graham: Grab that oyster by the tail and just pull it down and put it in your pocket. Yeah well, I mean listening-
Ashkahn: Alright,
Graham: … So thanks for writing in-
Ashkahn: I think we did a good job there.
Graham: Yeah I mean I would actually say, to get serious for a second here. To bring it down to the serious level. You should be nervous opening a floats center. Right, I mean it’s so crazy, it’s a huge investment of time and resources and it’s like a decision of what you gonna do for the next half a decade or more of your life, you know it’s a big thing. You know it’s like if someone wrote into me and it was like, “ Hey I’m thinking of marrying this girl. Who you don’t know anything about, like could you just encourage me to do it.” I’d be like well, I don’t know, like tell me a bit you know.
Ashkahn: Yeah, I mean we do focus a lot on all the stuff that can go wrong as does Art of the Float, and a lot of different people in the industry, and we put on workshops and all that sort of stuff.
Graham: I think we’ve all been traumatized.
Ashkahn: Well yes, but also it’s because that’s the stuff that people don’t know and expect, right? We don’t wanna … If we were to sit here and be like, “Hey I don’t if you found this out but opening a float center means you gonna have really cool conversations with people.” And, I’m like man, people are gonna feel good and it’s gonna be awesome to watch people who are like happy coming out of your place. People know that stuff. Like that’s why you are opening a float center.
Graham: Yeah your not gonna blow anyone’s mind. Right, yeah
Ashkahn: To understand that sort of stuff. Right. We’ve seen over the years people, everyone gets that part, you float you have a great experience, you see other people floating, they have great experiences and it obviously seems like a cool business to run. And you wanna go open a business, and it’s way harder to realize that, oh, maybe the salt is gonna destroy these materials I’ve considered. Maybe I need to do like, soundproofing is gonna cost more. Then I thought I would have never looked into it before you know.
That type of information you just don’t know upfront. And some people totally go never realized that they don’t know all that stuff. And go and open a place and then find Uh Oh, there is all this stuff that I don’t know. So I think that’s why we focus on it so much. But it’s not to say that everything about running a float center is just about controlling disasters and there’s nothing good that ever happens.
Graham: No, no certainly not. Like in that sense. I mean it’s an amazing business. There is a reason that we’re still in this industry and in the end, love running Float On and, a lot of that has to deal with the actual impact on peoples’ lives and all the beautiful experiences that come out of a float tank center for sure. I totally agree like I think it is the obvious stuff. You know if you have attended, if you been a customer at the float tank center you’ve clearly seen the positive side, especially if your thinking of opening one up. I mean in that sense I agree. I guess it’s just the … I guess is like first is like trusting your gut and just going towards the opening you know. Like if you’re waffling about the idea of, should I open or should I maybe consider this for a little longer and do some more research.
I would say that’s a healthy conversation to be having in your brain. You know I wouldn’t want to encourage you to just like trust your gut and go full steam and opening a float tank center.
That’s kind of what we did and it was really crazy.
Ashkahn: I mean at some point you have to take a leap, right.
Graham: Yeah.
Ashkahn: I mean I think there’s something about being the type of person who wants to open a business. There’s that entrepreneurial spirit that to me it goes hand in hand with taking a certain amount of blindness in leaps your taking and have entrusting yourself to be able to solve problems down the future.
Like there is just no way even if you listen to everything forever you gonna get everything perfect. Right. Before you hope to open you gonna make some mistakes, everybody makes mistakes. Were we to open another float center right now, it would be vastly different and better than the one we opened and we’d still screw some stuff up.
Graham: Oh yeah for sure.
Ashkahn: At some point, you really just to have like realize that you gonna have to fix some stuff down the line. You gonna have to roll with the punches, and you gonna wanna go for it. I think it’s an … it’s tricky in the float world because of the construction stuff more than anything. Cuz that’s the stuff we are like missteps can be really expensive and really time-consuming and so that’s why doing a lot of research beforehand is nice to really feel like you have some sense of that, but you know it.
If been listening to a lot of information you’re gonna-
Graham: If you’ve been listening to us. Definitely go find some other source of information.
Ashkahn: … You’re gonna get some big fundamentals correct and that’s the good stuff right. Like your not gonna go put in carpet. Like not having any floor drains, the stuff that’s gonna be like, oh boy! Like a have a huge problem on my hands in the future. You’ve probably already averted. So you gonna make some mistakes, but they’re gonna be way easier to fix and way less expensive to fix, so go for it.
You got it!
Graham: You totally got it, don’t get me wrong but you should be nervous about “gotting it.” No okay, so here is what I would say is…
Ashkahn: This is like more like we’re sitting on either side of their shoulder right now.
Graham: I kinda like it. If you’re okay with everything crashing and burning. Be it as a year to three years or five years down the line. Then yeah, totally go for it. You know I mean that to me is part of being an entrepreneur and the risk factor is like being okay with your creation not succeeding and being in a place where it can fail and not totally ruin your life or put you in a really bad space, you know. So I don’t know like we’ve said before at this podcast as well.
Even if Float On totally went downhill and then it had to shut down tomorrow. It would still feel like we’d spent our time on something great and I wouldn’t have regretted starting it up or doing all the work that we have done in the meantime. So yeah I mean if that’s the same attitude that you have into going into this, then it’s just a risk and you gonna have to assess it.
Yeah you got it. You’re gonna be great.
Ashkahn: Someone told me a good quote recently which was and I don’t know exactly remember it but it was something along the line of just have like, “Don’t let perfect get in the way of good enough and don’t let good enough get in the way of perfection.” Something along those lines.
But the basic idea is that I think, there are different decisions to make for different things that you are trying to do. Right. In some circumstances like if you’re building an airplane, you don’t want to look shoot for good enough, right, you can’t shoot for good enough, like you gotta really freaking make sure you’re doing everything perfectly. In some cases when your building something that you know it doesn’t require that level of perfection. The level of perfection can get in the way of you actually getting out in the world and having it be good enough to like be something that exists out there and start getting feedback and start you know improving it as it’s up and running.
And, so part of I think part of it is realizing what those things are. I think for things like construction and some of the sanitation stuff like we’re shooting for some of that perfection because it does become a lot more mission-critical and it’s a lot harder to fix afterward. And, there other things where you like maybe don’t have your other parts of the actual branding completely 100% perfect and polished or the interior design of your lobby completely perfect and exactly what you want. But you like you gotta pretty much figured out and you got the basics and you gonna maybe improve it over time, I think some of it comes down to that too.
Just realize what areas you’re okay with just putting out into the world and which ones you really do want to make sure your kind of digging through every detail of.
Graham: Hey, and if you’re actually going out there and doing all these research and listening to the podcast and downloading the free resources that are out there at your disposal and really feel solid in your information, you’re so much better prepared, than a lot of float centers that currently exist. When they started out.
Ashkahn: Yeah,
Graham: Like ourselves included.
Ashkahn: I mean we made it, like we … things were crazy in our place when we started. You’d be hard-pressed to open a worst float center than we did when we first began.
Graham: It’s like the difference between our earlier intros to this podcast and the current intro that was just in this episode you know night and day.
Ashkahn: Like really like real, real bad and we’re still here like we did it, like we managed to deal with the stuff as they came up and it was hard. It took a lot of long hours and we’d put a lot of all-nighters for the first couple of years and a lot of our money went straight back into dealing with that sort of stuff. Certainly, it didn’t come at no cost, but like we made we’re here we have now like a nice float center and so.
Graham: So you have a leg up on us and a lot of other people on the float industry. You’re in the top percentage of people who are prepared.
Ashkahn: If you have like enough willpower, you can pretty much overcome almost anything.
Graham: Yeah, and if you-
Ashkahn: Depends on how much you want this to completely take over and control your life. If you’re willing to toss aside absolutely everything else in your life to power through anything that comes your way then you can pretty much jump at any point you want.
Graham: Ashkahn will give advice for onions so. Just mail onions to our shop.
Ashkahn: Yeah.
Graham: I’d say that like two onions per ten minutes of advice.
Ashkahn: I’ll mail you back some answers.
Graham: Yeah. 4530 SE Hawthorne Portland, OR 97215 care of Ashkahn I guess. Yeah, I got nothing more to say.
Ashkahn: Yeah,
Graham: Go get them.
Ashkahn: You got it. You like a tiger.
Graham: Yeah, I was just gonna say that tiger. Rrrr, rrr, rrr. Alright and if you have any more questions go find answers somewhere else-
Ashkahn: Yeah good luck.
Graham: … coz, yeah the form has been shut down and do tune in for our live episode November 29th, 3-5 pm PST.
Recent Podcast Episodes
What are average floater return rates? – DSP 84
Getting repeat customers is integral to the health of any business. For float centers, this is especially true. It can be worrying when we see our floaters leave the center, never knowing if they’ll return. There’s a very natural inclination to start tracking this trend to see if there’s anything you need to change about your business to attract repeat customers. Memberships are a natural way to attract repeat customers and can quickly become the lifeblood of your center, too.
But how do you measure it? What time frame is acceptable to consider a repeat customer? If they don’t float within six months, does that mean you’ve lost them? If they float once and don’t return for three years, is that a success on your part or a failure?
Graham and Ashkahn tackle all of this and more this time around. Check it out!
How to handle ‘Summer Slump’ in your float center – DSP 83
Many a float center has hit their first summer and seen their schedule thin out. What causes this? Is it just a seasonal thing? What about places that don’t really have seasons? Or tourist towns? What exactly causes this and what are some good tips to combat it? Graham and Ashkahn address this phenomenon head on in this episode.
Addressing customer misinformation – DSP 82
Every float center owner has to deal with customers who get, maybe, a little overenthusiastic about the float experience. What is the best way to deal with customers who say things that are just patently false about the benefits of floating? Do you just let it slide? Do you correct them and potentially offend your customer? It’s not their fault, they’re just excited. It doesn’t seem right to punish them.
This is definitely a tightrope walk type of conversation and it can have an impact on your customers and your reputation as a business, as well as the whole industry. As stewards of the tank, Graham and Ashkahn offer their advice on how best to have this difficult conversation and offer some resources to help with it as well.
Our Report on the Chinese Float Conference – DSP 81
Ashkahn went to China and brought another one of the owners of Float On along, Jake. The two of them share their experiences of visiting the Chinese Float Conference this year and learning about all of the developments in the Chinese float industry, which seems to have exploded in just the last couple of years.
Handling Common Client Concerns: Claustrophobia – DSP 80
This is something pretty much every float center deals with on a regular basis. The first objection that a lot of people will say when they first hear about floating is “Oh, I’m too claustrophobic for that”. Which… feels like getting shut down straight out of the gate.
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