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Show Highlights

In this episode, Graham goes solo again to answer a particularly loquacious listener who sent in a question about how to logistically handle your changeover when a floater comes out early.

It can be tempting to start your changeover as soon as possible, especially if you have a few of them to get to, but Graham lays out some helpful things to remember before flipping that switch and running your pumps before the allotted time.

Listen to Just the Audio

Transcription of this episode… (in case you prefer reading)

Graham: All right, hello everybody. I am Graham, once again holding down the fort here alone in the studio. I guess not alone, Jordan is also here, but he’s just not in front of the mic, he’s behind the mic. He’s actually making some really animated faces right now. What’s that? You’re giving every listener $10? That’s really generous of you. Just go to floattanksolutions.com/jordanowesmemoney.

Getting back to the actual episode, boy is there a question today. It’s a really long one, and it takes a little explanation too, at the very beginning. So, it’s a long question with a footnote. Let’s just go ahead with it.

“Hi”, first of all. Hello. “What do you encourage your tacos and taco supremes to do when someone wakes and starts showering in a time of limbo?”

First of all, instead of managers and regular level employees, we call them taco supremes and tacos, is the background there. Time of limbo, I assume he means that time after you die but before you’re actually in your assigned afterlife. So, when you’re actually in this beyond living and death state, or just maybe a transition between floats. Not exactly sure.

“By that, I mean five to ten minutes before the scheduled time to start playing the music.” Okay, so I guess it was time between floats. “I understand that short floats can be good, and I’ve found that, especially for the first time, a 50 minute float can be the norm, as people’s minds start wondering about the wake up music. Thinking they are done with their floats, I wish to start their pumps so that the water can filter and thus start getting the room ready for the next client. However, my concern is that they are showering for excessive salt in the face or they just wanted to check their phone and intend on hopping back in until they hear the music. Just trying to find the balance for myself and recommendations for staff between being efficient in the workspace while not being totally invasive to the person and their session”

That was a big one. Basically, it’s just coming down to someone gets out of their float early, before the scheduled wake up music to come on to actually end their float, what do you do? Do you turn on the music early? Do you assume they’re getting out and run the pump so that you can actually get the next person in, maybe with a little more time? What is the right ethical and moral answer? I’m not too divided, and I’m the only one here so that’s really all that matters. I would say just don’t turn on the music initially. Turn it on at the scheduled time. Don’t turn on the pump early. If they come out of the room and they say yes, I’m totally done with my float, I’m not going back in that room, for sure turn on the pump or anything else, assuming that it doesn’t interfere with anyone who’s still in the tanks. At Float On this is another level to this problem. Even if people get out early at our shop and we know that they’re out of the room, our rooms are still right next to other rooms that usually have other people floating in them, so we can’t really turn on our pump equipment anyway, just because it would pass right into the tanks next door.

So, in our case it’s not a bonus even if we know that they have come out, but again, the customer is paying money to come in, or even if it’s a free float, it’s a free full length float, whatever that means for you, an hour or an hour and a half. So, if someone is out and showering, especially if it’s just 10 minutes beforehand and you think that they’re getting out anyway, don’t assume anything. It’s way better to, yourself, just have to rush a little bit more during transitions or again, get the next customer in on time as opposed to early. Way better to do that than to anger a customer by assuming that they’re done with the float. If you weren’t actually done with the float but the pump turns on while you’re in the shower, just getting salt out of your eyes, I’d feel a little bit rushed or almost that my calming experience was being pushed on a little bit excessively from the outside.

In things like this, I think, especially as a business owner, it’s important to really think of the needs of the customer ahead of just your own, or even the customer who’s coming in next. In this case, again, don’t worry too much about whether they’re coming out early or not. Your reaction should just be the same, which is assume that they’re staying in there full time. Turn on the music once they’re actually out, or turn on the pump again if you are able to run it, once you know for sure they’re out of the room. That’s it. Good, I hope that was satisfying.

If you have your own short or lengthy questions to send our way, cruise on over to floattanksolutions.com/podcast and I’ll be joined back in the studio in just a couple days with my co-host Ashkahn. Have that to look forward to. All right everyone, have a good one out there. Talk to you tomorrow.

Recent Podcast Episodes

Pros/Cons of having Business Partners – DSP 79

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It’s worked out well for these two, but the reality is that sometimes having a business partner is a lot like being married. How do you find the right person? How do you handle disagreements? It can be one of the most daunting, and rewarding decisions to make when starting up. 

A list of our favorite podcasts – DSP 78

Sure, this is a great podcast, but it’s over after ten minutes in the day. What other podcasts are out there for you to get your fix once the high of listening to Graham and Ashkahn wears off? Fortunately, Graham and Ashkahn have solved this problem too!

So this episode is all about other podcasts. This one isn’t the only one in the industry, and there’s tons of other podcasts that are great for any startup, so they talk about some of their favorites as well. Graham also throws out some philosophy podcasts for those who want to flex their mental muscles too. 

Check out the resources on this episode for some great suggestions!

How much Epsom salt do you keep on hand? – DSP 77

Obviously float centers need a lot of salt. The average float tank requires roughly a thousand pounds of salt to maintain a specific gravity high enough to be functional. What about after you get your tanks filled and ready to go, how much do you need to have on hand just for maintaining that level? Fortunately, Graham and Ashkahn have a good rule of thumb for how they run Float On to use as a metric, as well as some good simple tips to keep in mind about storage in your float centers. 

Where to cut corners in opening a float tank center – DSP 76

Opening a float center is a huge expense. There are several major investments that can seem daunting being on the outside looking in. Where to you skimp? The float tanks themselves are definitely a huge part of that, but getting everything right for construction seems even more daunting possibly. It’s a natural inclination to save money and it can definitely seem like there has to be a corner to cut somewhere to bring that bottom line down a little bit more. You want to do it correctly though, it doesn’t really seem worth it if it’s going to end up costing you more money down the line to fix or replace whatever it is you have now. 

Doing Float Center Construction Yourself – DSP 75

Construction and buildout are likely  going to be some of the largest expenses for any float center. Possibly even more than the float tanks themselves in some situations. Most float center owners aren’t millionaires, and when faced with these large expenditures, it can be difficult to decide what to cut to keep your costs down. Doing your own construction can be an effective way to go about that, but with so much technical work needed to go into building a float center, is that really the right thing to do?

Graham and Ashkahn lay down some knowledge on this, having both worked on a lot of their buildout themselves initially, as well as hired out workers for repairs and upgrades. 

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